The bracelet possesses a delicate charm. Regrettably, it fractured during its initial use. Behnaz has shown consideration by presenting alternatives: returning it for a repaired replacement (accompanied by a minor gift to offset shipping costs) or personally arranging its mending, with her offering reimbursement of up to $20. Unfortunately, due to time constraints, I haven't been able to pursue either option. The reduced rating for this transaction stems from concerns about the item's "quality." Nevertheless, Behnaz has demonstrated helpfulness in her communication efforts.