HOW CAN WE HELP?
We provide common questions with answers here. if you have any more questions please feel free to ask, describe the problem you are facing to "[email protected]". We will get back to you with answers within 24 hours.
Frequently Asked Questions:
How do I register?
First-time buyers should click on the right/register link on top side of the home page. creat an account and fill out all the required information in the registration form and click Submit.
How do I order?
Step1: select your item
Step 2: click on “add to card”
Step 3: Click on “view cart” or “cart” option
Step 4: Click on “proceed to check out”
You will receive an email regarding your buying lot(s) and total cost. After we have received the payment, We will provide you with the tracking number within 2 business days. The items will be ship to the billing address you provided at the time of registration unless you provide us with a different shipping address or requested a pickup.
If you wish to make changes in the information you provided or need additional services such as resizing, please notify us before the shipping date.
When will my invoice be sent?
After we have received the payment, We will send your invoice via email within 24 hours.
Will the sizes of the items fit my needs?
We provide a resizing service upon request. Please allow us one week for resizing. Rings can be resized for an additional $40.
Who qualified gifts?
Buyers of total purchases over $400 will receive a gift which is worth more than $30.
What is the appraisal value mean?
Provided appraisals are for securing insurance for the particular item and may not be retail or wholesale value. The value indicated is the appraiser’s own opinion and only reflects its replacement cost. Most appraisals only show the Canadian value of the item. We are not responsible for the valuation or description of the assessments. Appraisal value included with any item is for insurance purposes only.
Do items come with an appraisal?
All documentation, as seen on our website, will be included for each item free of charge. If the item has a scanned appraisal, it will be ship together with the thing.
Required appraisal cost approximately $30 and up for each copy.
What is the payment method?
We can accept payment via Paypal, credit card, master card, bank e-transfer and other payment services.
What is the return policy?
If you have received the wrong or damaged items, please notify us within 3 days of receipt and we will arrange for shipping it back and send you the correct items or refund.
All items being returned must be in new and unused condition, with all original tags and labels attached.
If items get damaged after use, we are not responsible for any losses, shipping, and resizing costs. We accept returns within 14 days from the date of delivery. We will refund you the money minus the shipping cost, resizing fee, and 10% restocking fee.
When shipping an item for a return, we recommend using a trackable shipping service otherwise we do not guarantee that we will receive your returned item, and we are not responsible for lost merchandise.
Can I combine multiple items into 1 shipment?
Yes If you purchased 2 or 3 times it can be shipped together, for purchases over $200, We will ship your package free.
Will I receive the same product that I see in the picture?
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images.
Will you restock items indicated as “out of stock?”
Yes, we will regularly updates the product and quantity. If you like an item which is out of stock please notify us by email [email protected].
What are the Shipping Options and how much does it cost?
• Free shipping is available for total purchases over $200; else, $10 will be added
• Free insured shipping for total purchases over $800; else, $50 will be added for insured shipping via Canada Post, FedEx or DHL.
• Insured Overnight FedEx/DHL shipping costs $50
How long will delivery take?
We will ship your items to your entered shipping address within two business days from confirmed payment and provide you with the tracking information by email once we prepared your package.
If you are in Canada, it usually takes 3 to 5 business days for delivery. If you are in the US, It will arrive between 8 to 10 business days. For International customers depending on the service chosen. Thank you for your patience.
Is it possible to get my order sooner?
Yes, we can ship your order by Federal Express. There is a $50 charge for FedEx orders for customers in Canada or the USA.
Where is my delivered parcel?
Please check with your lobby, front desk, community mailbox, parcel locker or apt. /condominium mailbox
Where will the item be shipped?
We will ship your items to your entered shipping address within two business days from confirmed payment. If you require a different address, please contact us before shipping out and inform the shipping address via email. We will hold your order until we confirm the shipping address with you.
How is my order sent?
If you reside in the USA, your order is sent by Canada Post, US EXPRESS POST. The benefits of this service are that your order is traceable and insured for the valued amount. If you reside in Canada, your order will be sent by Express Post.
Do you ship on "terms"?
We do not ship terms. We will send your package after payment by either Visa, Mastercard, Paypal or e-transfer